B2B Healthcare Software
Empowering trained professionals with the tools necessary to carry out their duties effectively by directly connecting with their lived experience.
Abstract
Business Objective
Dosimetry company needs a software upgrade to modernize old framework and improve technician workflow efficiency.
Additionally, they’re interested in selling software licenses to fellow dosimetry companies.
Design Challenge
Unpack the complex workflow of dosimetry technicians and design an intuitive upgrade that satisfies all legal and technical requirements.
The software abides by all legal and technical requirements, while enhancing usability, accessibility, and stability.
Project Impact
The software enables efficient technician workflows, addressing past technician pain points and enhancing usability.
The software was successfully delivered, adopted, and sold to partner companies.
Design Breakdown
Research
Dosimetry: The Science of Radiation Monitoring
Individuals who operate in conditions likely to incur radiation need to constantly monitor radiation levels to avoid overexposure.
Dosimetry companies provide such workers with measurement devices named “dosimeters”, recording radiation values on a monthly basis and warning those who reach unsafe doses.
To carry out their work, dosimetry companies rely on data management software. Such software is required to abide by strict legal and technical requirements.
Dosimetry technician workflow: Daily tasks and experience
Worked as a technician for two weeks to connect with the user’s daily experience and understand the software’s role in the company’s operation.
Received, measured, assigned, and delivered dosimeters, familiarizing myself with the old software and recording technician user pain points as to missing software features or unwieldy design.
Interviewed my fellow technicians to record software pain points and suggestions for improvement.
Established Expectations
Clarified design expectations through stakeholder and expert meetings, identifying strict versus flexible software feature demands.
Defined Specifications
Translated technical documentation into concise design specifications in the form of user stories, iterating as discussed with development team.
Plotted Agile Roadmap
Drafted a product roadmap and employed Agile methodology to maintain short and long-term objectives in the face of growing time pressure.
Prototyping
Wireframes
Designed various iterations of the software’s UI, outlining the page structure and necessary elements for each screen.
Employed wireframes to quickly sketch out ideas, redesigning problematic interface elements linked with usability and accessibility issues.
Design Evolution
Employed prior software design as starting point, iterating on design elements based on technician feedback and heuristic evaluation.
Technicians recorded improved readability and usability, indicating promising design effectiveness.
Hi-Fi Prototypes
Designed high-fidelity UI/UX prototypes of the approved sketches, communicating visual style guide and intended interactivity through a Figma interactive prototype.
Employed prototype as main communication tool with engineering team, clarifying design specifications and clearing up prior functionality confusions.
Testing & Iteration
Usability testing
Verified product usability with target audience. Conducted think-aloud sessions with dosimetry technicians to ensure the design improves upon the old design while maintaining familiarity.
Feature testing
Routine testing of each subsequent design build to ensure all features are implemented successfully and inform development team of any missing aspects or bugs.
Design alterations
Iterated design according to testing, adjusting or removing features that are deemed incomplete or unnecessary.
Problems & Solutions
Difficulties agreeing on software functionality
Translated technical documents into concise design specifications
Structured specifications into user stories pertaining to each technician workflow
Growing time pressure and uncertain direction
Designed a clear roadmap based on design specifications
Employed sprints to keep track of short and long-term development progress
Takeaways
Wonderful experience that allowed me to immerse myself into a highly technical study and prove my flexibility as a designer despite the complexity of the subject matter.
Worked with a creative and talented multidisciplinary team, allowing me to practice my ability to negotiate among various types of stakeholders.
Cemented the necessity of crystal-clear design specifications and structured work methodology when faced with time pressure.