B2B Healthcare Software
Empowering professionals and navigating strict legal and technical requirements in the nuclear radiation protection industry.
The story in 20 seconds.
1. Context
Dosimetry company needs a software upgrade to modernize old framework and address technician pain points.
2. Challenge
Unpack the complex workflow of dosimetry technicians and design an intuitive upgrade that satisfies all legal and technical requirements.
3. Results
The software enables 15% more efficient technician workflows, addressing past technician pain points and enhancing usability.
Design Breakdown
- Research & Define -
Understanding the basics of dosimetry - Protection against lethal radiation.
Individuals who operate in conditions likely to incur radiation need to constantly monitor radiation levels to avoid overexposure and dangerous health risks.
Dosimetry companies provide such workers with measurement devices named “dosimeters”, recording radiation values on a monthly basis in order to warn workers who reach unsafe radiation doses.
To carry out their work, dosimetry companies rely on data management software. Such software is required to abide by strict legal and technical requirements.
How does it work? Exploring the day-to-day life of technicians.
Worked as a technician for two weeks, actively engaging with the old software and identifying the daily challenges of dosimetry technicians.
Received, measured, assigned, and delivered dosimeters, familiarizing myself with the old software and directly experiencing the company’s workflow.
Conducted interviews with fellow technicians to record software pain points and usability opportunities.
Maintaining effective communication
Clarified design expectations through stakeholder and expert meetings, identifying the necessary software feature demands.
Defining clear product specifications
Translated technical documentation into concise design specifications in the form of user stories, iterating as discussed with development team.
Implementing Agile Workflow
Employed Agile methodologies to maintain short and long-term objectives in the face of growing time pressure.
Prototyping
Sketching initial ideas
Outlined user flows and defined the necessary elements of each screen, expanding on a pre-existing design system.
Employed wireframes to quickly sketch out ideas, adjusting design elements linked with usability and accessibility issues.
Modernizing old design
Employed prior software design as starting point, maintaining the overall sitemap while modernizing interface elements.
Technicians recorded improved readability and usability, validating design choices.
Finalising design system
Designed high-fidelity visual prototype using Figma, communicating visual style guide and UI elements.
Employed prototype as main communication tool with engineering team, clarifying design vision and lowering development time by ~25%.
Design solutions to old pain points resulted in a 15% increase in workflow efficiency, aiding technicians in effectively carrying out their work.
Testing & Iteration
Usability testing
Conducted usability testing with dosimetry technicians, verifying design validity. Recorded a 15% increase in workflow efficiency.
Feature testing
Routinely tested design builds, ensuring features are successfully implemented. Informed development team of any missing aspects or bugs.
Design alterations
Established constant feedback loops, iterating design according to emergent stakeholder needs and development team insights.
Challenges
Difficulties defining software functionality
Growing time pressure and uncertain direction
Solutions
Translated technical documents into concise design specifications, structuring specifications into user stories pertaining to each technician workflow.
Designed a clear roadmap based on design specifications, working in sprints to keep track of short and long-term development progress.
Final Result
Delivered a modern, effective, and usable software, addressing old technician pain-points and empowering workers to carry out their vital work effectively. Recorded a 15% increase in workflow efficiency and 25% lowered development time, validating design choices.
Cemented the necessity of clear design specifications, structured work methodology, and open communication among stakeholders and experts in achieving timely and effective results.
Thank you for your curiosity.